Privacy, terms and refunds
Privacy policy
Who we are
Amberflip is made by Ismoil, an individual developer. In this policy “we” means Ismoil. Questions: [email protected].
The app works offline
Amberflip converts files on your computer. Your files and their contents never leave it, and the app has no analytics, telemetry, advertising or crash reporting.
Trial data
To count the 3-day trial, the app saves its start date in a few places on your computer.
Licence check
To protect the free trial and licence keys, the app contacts our licence server, run on Cloudflare, about every six hours when the computer is online. It sends only an anonymous code made from your computer's id (a one-way hash; the id itself is never sent) and, once you activate, your licence key. The server keeps the date it first saw that code (your trial start) and, for each key, the code of the computer it was activated on, so that a refunded or shared key can be stopped. Cloudflare processes your IP address to deliver the request. We keep these records for as long as the trial or licence may be checked. We do this in our legitimate interest in preventing misuse of trials and keys, and to perform our contract with you. Without internet the app keeps working with its local checks.
Update check
Once a day, when the computer is online and the update check is on (it is on by default and can be turned off in Settings), the app downloads one file, latest.json, from our download server at downloads.amberflip.com. The request sends nothing about you or your computer: no id, no licence key, no version number, no other data. The installer of a new version is downloaded only when one is out, and installed only when you press Update or have turned on automatic installation. The server processes your IP address to deliver the file. Basis: our legitimate interest in keeping the app up to date and safe.
When you buy
You buy from us; payments are taken through lava.top (Lavalane Ltd, Cyprus) and its licensed payment providers. When you press Buy we send lava.top your email address to create the order. lava.top and its payment providers collect your payment details under lava.top’s own privacy policy at lava.top/docs/policy, and lava.top may email you about the order and about an account it creates for you there. We never see your card details. lava.top tells us that the order is paid, for how much and for which email address, so we can issue your license key.
Checks when you press Buy
These run only when you press Buy, not while you browse. Cloudflare Turnstile checks technical signals from your browser to keep robots away. To set the price for your country we look at the country of your IP address, the network it belongs to and your browser’s time zone; for some countries we also send your IP address to ipapi.is, a service that tells us whether an address belongs to a VPN, a proxy or a data centre. We do not keep your IP address. Basis: our legitimate interest in preventing misuse.
License key email
We generate your license key and email it to you through an email delivery service. For half an hour after payment the key is also shown on our thank-you page. We keep your email address, order number and purchase date to resend lost keys, handle refunds and meet tax and accounting duties.
This website
This website uses no analytics or third-party trackers, and its fonts are served from our own server. It sets one small functional cookie, af-lang, that remembers the language you picked so the right language opens on your next visit. Your theme and accessibility choices are saved in your browser’s local storage and never leave your device. The company that hosts the website may keep standard technical logs, such as IP addresses, for security. A second functional cookie, cc_cookie, remembers for six months that you have seen the notice about this.
Release notice
If you leave your email in the “Amberflip is almost here” form, we keep it, with the site language you used, only to send you one email when the download opens, and delete it right after. It is stored on Cloudflare, which hosts this website, and never shared or used for anything else. Write to [email protected] to have it deleted sooner.
Why we use your data
We use purchase data only to deliver and support your license (to perform our contract with you) and to keep records the law requires. We never sell your data or use it for advertising.
How long we keep it
Order records are kept while you may need license support and for as long as tax law requires, then deleted.
Your rights
You can ask us to show, correct or delete your personal data, or object to how we use it, by writing to [email protected]. If you live in the EU, EEA or UK, you can also complain to your local data protection authority.
Changes
If this policy changes, we will update this page and the date above.
Terms of use
Agreement
These terms are a binding agreement between you and Ismoil, the developer of Amberflip. By downloading, installing or using Amberflip you accept them. If you do not accept them, do not use the app.
Free trial
You can use Amberflip free for 3 days. The trial exists so you can check, before paying, that the app works on your computer and with your files.
Your license
A one-time purchase gives you a personal, non-exclusive, non-transferable license to use Amberflip. The app remains our property; you buy only the right to use it. One key works on one computer you own or control. The app checks the key online from time to time (see the Privacy policy); a refunded or shared key may stop working.
What is not allowed
You may not resell, share or publish your license key, copy or modify the app, or work around its license checks, except where the law expressly allows it. If you do, your license ends without a refund.
Supported systems
Amberflip supports 64-bit Windows 10 and 11, macOS 13 Ventura or later and current mainstream Linux desktops. We do not guarantee that it works on other systems or configurations.
Your files
You alone are responsible for the files you convert, for having the right to use them and for keeping backups. Conversion can change quality, size or metadata. Always keep the original.
Third-party components
Amberflip relies on third-party open-source tools such as FFmpeg, Ghostscript and LibreOffice, provided under their own licenses. We are not responsible for how they behave or for their results.
No warranty
Amberflip is provided “as is” and “as available”, without warranties of any kind, including that it will be error-free or uninterrupted, fit for a particular purpose, or that every file will convert correctly.
Limitation of liability
To the maximum extent the law allows, we are not liable for any loss of data or files, corrupted output, lost profits or any indirect or consequential damage. Our total liability for any claim is limited to the amount you paid for the license.
Indemnity
You agree to compensate us for claims and costs that arise from the files you convert or from your breach of these terms.
Updates and support
We may change, update or stop developing Amberflip at any time. Updates and support are provided at our discretion and are not an obligation included in the purchase.
Purchases
You buy from Ismoil, the developer of Amberflip. Payments are taken through lava.top (Lavalane Ltd), which acts as our payment agent, and lava.top’s terms apply to the payment itself. The price depends on the country you buy from, and the amount shown before you pay is the full amount. A license bought at another country’s price by hiding your location may be cancelled. Refunds are covered by our Refund policy.
Governing law
These terms are governed by the laws of the Republic of Tajikistan, and disputes are settled by its courts. If you are a consumer, the mandatory consumer protection rules of the country where you live still apply.
Other provisions
If any part of these terms is invalid, the rest stays in force. Nothing in these terms limits rights that the law does not allow to be excluded.
Contact
Refund policy
Test first, then buy
Amberflip has a free 3-day trial so you can check, before paying, that it works on your computer and with your files. For this reason all purchases are final and non-refundable, except in the cases below or where the law requires a refund.
Right of withdrawal (EU, EEA, UK, Switzerland)
Amberflip is digital content delivered immediately. By completing your purchase you ask for immediate delivery and acknowledge that you lose your right of withdrawal once the license key has been sent to you.
Technical defects
We consider a refund only if all of these apply: you report the problem within 5 days of purchase; the defect is reproducible and stops the app’s core function on a supported system; you send us a description, your system details and the steps to reproduce it; and we could not fix the problem or offer a workaround within 30 days.
Duplicate payments
If you were charged twice for the same license, we refund the extra payment when you report it within 14 days.
Not eligible for a refund
Change of mind; problems the free trial would have revealed; unsupported systems; conflicts with other software, codecs or antivirus programs; damaged, protected (DRM) or unusual files; and features not described on our website.
Fees
Where the law allows, payment processing, currency conversion and bank fees are not refunded and are deducted from the amount returned.
Chargebacks
Please contact us before disputing a payment with your bank. Opening a chargeback ends your license, and we may contest it with evidence of delivery.
How to request
Email [email protected] with your order number, a description of the problem, your system details and the steps to reproduce it. Each request is reviewed individually, and a request made through lava.top is answered under this same policy. Approved refunds are paid through lava.top to the original payment method, usually within ten business days, and the license then stops being valid.
Your statutory rights
Nothing in this policy limits rights that cannot be excluded under the consumer law of your country.